Vanguard Systems Remote Support

Need Help? Follow the steps below to Generate a 4 digit code. Once our technicians have this number, we can remotely log in and provide assistance.

Click Here to Share Your Screen

Mac Client

Instructions

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  1. Make sure all windows are closed. Save any documents you may have open.
  2. On this webpage, click on the Red “Click Here To Share Your Screen” button.
  3. A yellow bar will appear at the bottom of the screen as shown:runorsave click “Run” to launch the application.
  4. Our ShowMyPC client will download. Click the blue arrow to open the download as shown: download-complete
  5. Once you open the download, a security warning message will appear. Select “Run” to allow the ShowMyPc application to run as shown:run-warning
  6. In the ShowMyPc client window, click the left most icon labeled “Show My PC Now” as shown: showmypc-client
  7. Wait a few seconds as a code is generated. Please note it is NOT the number at the top of the window. The 4 digit code is always located near the “Show My PC Now” button as shown: showmypc-client-with-code
  8. When you locate the 4 digit code, please give it to one of our technicians. You can either give us a call, or send an email to support@vanguardsys.com
  1. Make sure all windows are closed. Save any documents you may have open.
  2. On this webpage, click on the Red “Click Here To Share Your Screen” button.
  3. Google Chrome will begin the download. Once downloaded, the file will appear at the very bottom left of the window. Double click the file to open it as shown: download-complete-chrome
  4. Once you open the download, a security warning message will appear. Select “Run” to allow the ShowMyPc application to run as shown:run-warning
  5. In the ShowMyPc client window, click the left most icon labeled “Show My PC Now” as shown: showmypc-client
  6. Wait a few seconds as a code is generated. Please note it is NOT the number at the top of the window. The 4 digit code is always located near the “Show My PC Now” button as shown: showmypc-client-with-code
  7. When you locate the 4 digit code, please give it to one of our technicians. You can either give us a call, or send an email to support@vanguardsys.com
  1. Make sure all windows are closed. Save any documents you may have open.
  2. On this webpage, click on the Red “Click Here To Share Your Screen” button.
  3. When prompted, click “Save File” as shown: save-file
  4. Our ShowMyPC client will download. Click the blue arrow to open the download as shown: download-complete
  5. Once you open the download, a security warning message will appear. Select “Run” to allow the ShowMyPc application to run as shown:run-warning
  6. In the ShowMyPc client window, click the left most icon labeled “Show My PC Now” as shown: showmypc-client
  7. Wait a few seconds as a code is generated. Please note it is NOT the number at the top of the window. The 4 digit code is always located near the “Show My PC Now” button as shown: showmypc-client-with-code
  8. When you locate the 4 digit code, please give it to one of our technicians. You can either give us a call, or send an email to support@vanguardsys.com