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Nortel Norstar Phones Changing Main Voice Mail Greeting

Main mail box: 981 1. Feature 981 2. enter pswd 3. Press ADMIN 4. Press GREETINGS 5. Wait about 30 seconds for options 6. Phone will walk through settings

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Notstar-Nortel VoiceMail Setup Guide

Nortel-Norstar Phone Systems Voicemail setup guide: Norstar-Nortel VoiceMail Setup

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Nortel Phone System – Changing Mailbox Password

Main mailbox#: either 10 or 100 This video covers how to reset your mailbox password or any mailbox’s password as an administrator on your Nortel phone: http://www.d … View

You are prompted to specify Internet Explorer when you click a link in Outlook 2010 or Outlook 2007

Symptoms In Microsoft Outlook 2010 or Office Outlook 2007, when you click a hyperlink to a webpage, you’re prompted to specify the application to open the page, … View

Nortel Phone Adding CO Lines to Sets

Nortel Adding NEw CO Extensiones/Lines Feature ** 266344 Show Set – next to – add line 001 – copy to lines u need to add Hit Next/Line 7 4 times Repe … View

Preventing Good Emails from Going into your Spam Folder

Do you find that Outlook is incorrectly sending legitimate emails to your junk mail folder? Here are a few tips to help your junk mail filter work properly. These tips … View

How To Enable Half Price On Pizza Items

Vanguard Systems offers: Monthly Service Contracts to Manage your POS so you can manage your business. Protect your POS data with Vanguard’s Remote Backup Servic … View

Using The Jet Compact Utility To Compress A Database

Vanguard Systems offers: Monthly Service Contracts to Manage your POS so you can manage your business. Protect your POS data with Vanguard’s Remote Backup Servic … View

Using Aldelo Localization Manager

Vanguard Systems offers: Monthly Service Contracts to Manage your POS so you can manage your business. Protect your POS data with Vanguard’s Remote Backup Servic … View

Using The Aldelo Customer Import Utility

Vanguard Systems offers: Monthly Service Contracts to Manage your POS so you can manage your business. Protect your POS data with Vanguard’s Remote Backup Servic … View

Using Aldelo Database Cleaner To Archive Old Sales (Reduce Database Size)

Vanguard Systems offers: Monthly Service Contracts to Manage your POS so you can manage your business. Protect your POS data with Vanguard’s Remote Backup Servic … View

Create & Manage User Accounts Using Utility Netplwiz

This article explains that how to manage User Accounts using utility “Netplwiz”. Netplwiz facilitates Administrator to add, remove users and groups and gives wonde … View

Fix Windows Lost Language Bar – CTFMON (Language Bar)

Method 1. 1. Go to Start Menu, type CMD, 2. Right click CMD, click Run as Administrator 3. Copy and paste the following command into the CMD window, and than press ent … View

Mount a Windows Share on a MAC OS X and Have it Reconnect at Login

Something Mac users often need to do is be able to access files stored on Windows shares. Here’s a good way to mount those share, and keep them mounting at login. Mo … View

How To Redeem A Gift Card

Vanguard Systems offers: Monthly Service Contracts to Manage your POS so you can manage your business. Protect your POS data with Vanguard’s Remote Backup Servic … View

How To Retrieve All Outstanding Gift Cards

Vanguard Systems offers: Monthly Service Contracts to Manage your POS so you can manage your business. Protect your POS data with Vanguard’s Remote Backup Servic … View

How to install IIS on Windows 7 Embedded Standard (Required on the EDC machine)

Vanguard Systems offers: Monthly Service Contracts to Manage your POS so you can manage your business. Protect your POS data with Vanguard’s Remote Backup Servic … View

How To Recall All Open Orders For All Users

Vanguard Systems offers: Monthly Service Contracts to Manage your POS so you can manage your business. Protect your POS data with Vanguard’s Remote Backup Servic … View

How to Silence The Buttons (keypad buttons) on S300 Pin Pads

Vanguard Systems offers: Monthly Service Contracts to Manage your POS so you can manage your business. Protect your POS data with Vanguard’s Remote Backup Servic … View

How To Print Modified Item on Guest Receipts

Vanguard Systems offers: Monthly Service Contracts to Manage your POS so you can manage your business. Protect your POS data with Vanguard’s Remote Backup Servic … View

Resolving Aldelo DRM Errors

Vanguard Systems offers: Monthly Service Contracts to Manage your POS so you can manage your business. Protect your POS data with Vanguard’s Remote Backup Servic … View

How To Activate Receipt Printing

Vanguard Systems offers: Monthly Service Contracts to Manage your POS so you can manage your business. Protect your POS data with Vanguard’s Remote Backup Servic … View

Creating and Using Plain Text Signatures in Outlook

Do you have a great looking signature for your HTML emails but find that it either looks terrible or has missing information on plain text emails? Here’s what you ne … View

Unable to attach files in Webmail (the attach window displays underneath the “to”, “from”, and “subject” boxes)

Some users are reporting issues with sending attachments in Vanguard Web Mail. When trying to attach a file to an email message, the attach window displays underneath … View

Aldelo POS – Reprinting an Invoice

Vanguard Systems offers: Monthly Service Contracts to Manage your POS so you can manage your business. Protect your POS data with Vanguard’s Remote Backup Servic … View

Manual Installation of EDC and IIS

Vanguard Systems offers: Monthly Service Contracts to Manage your POS so you can manage your business. Protect your POS data with Vanguard’s Remote Backup Servic … View

When I run the “audit tracking” report for voided items they show up twice? Is this normal?

No, these items should not be duplicated in this report.

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How do I use the “Global Menu Item Price Change” feature?

You would want to use this if you wanted to increase or decrease an entire menu or certain items prices by either a dollar abount or percentage.  example would be … View

What kind of scale can I use with Aldelo?

The only weight scale currently supported by Aldelo For Restaurants is the Avery Berkel NCI 6700. The scale has a serial interface and comes in four different models.< … View

How do I setup an automatic tare weight for weighted items?

There is a couple steps to complete this process, first you will need to know the menu item ID and the weight of the item you want to auto tare.       T … View

I only have one station and I want to print reports. Can I print to the receipt printer? or should I get a normal desktop printer.

Only receipts and other reports under”operations” will print properly with a 40 column “receipt” printer. You can add a full size printer to th … View

How can I manually settle my credit card batch?

To do this you will open the Aldelo EDC and log in with the user name and password. Before proceeding you want to make sure all transactions have been settled and tips … View

Everytime one of my employees clocks in late, a manager has to approve them to clock in. Can I disable that?

This will also happen if you dont have a schedule set up.go to back office setup then highlight employee setup and click on employee files.     Highlight the … View

when I “recall” an order, sometimes I dont see my orders. Do I have to put in the employee’s code that generated the order first?

No when you select the recall button from the POS you can select the button in the bottom right that says “my orders”.This will switch from your orders to … View

How do I change the picture on the side of the register?

To change the picture on the side of your register, you would first access the back office and go to station settings. Under the general tab click on the three little … View

Can you organize the order or alphabetize sub level menu items?

Yes, you will want to go to your back office and go to store settings and select the products tab. You will then place a check next to the “Sort Munu Sub Items / … View

How can I see a list of all gift card or gift certificates I’ve sold?

To see a list of all gift certificates sold you would want to access the back office and then highlight the reports tab at the top of the screen. Next you will select … View

Whats the purpose of “Menu Catagories” when you create new items in Aldelo?

Menu Categories in Aldelo serves the purpose of tracking in reports.

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How do I delete something from the database entirely?

The only way to delete something from the database entirely is to do a master data reset, and this is completed by going into the back office and going to Activities a … View

I had to fire an employee – whats the best way to remove them from the system?

You cannot delete an employee from the system without doing a complete master data reset and you don’t want to do that. So, navigate to your back office and then … View

How do I create an open price menu item?

To create an open menu price for any item within the menu you first access the back office then point to setup at the top left, then to menu setup and select menu item … View

How can I tell how many stations my software is licensed for?

From the POS screen access your back office and then click on the about icon in the middle of the screen and this will tell you how many clients that your license can … View

I changed my restaurant name, how do I change this in aldelo?

In order to change your registration with aldelo you will have to contact them directly and there is a fee associated with this due to them having to update their serv … View

My business is offering a $10 for $20 Groupon deal? How would I set this up in Aldelo?

To setup this Groupon in Aldelo go to your back office and then navigate to setup at the top of the screen. Then highlight general settings and click on discounts. Whe … View

My system has quick void reasons – how do I edit the old ones and add new ones?

To edit or add quick void reasons you want to go to your back office and then store settings. Then select order entry and in the bottom right you will see your Quick R … View

My system has quick void reasons – how do I edit the old ones and add new ones?

To make all take out orders tax exempt, you want to go to the back office and then to your store settings. After you select the store settings click on the services ta … View

How do I make all take out order tax exempt?

To make all take out orders tax exempt, you want to go to the back office and then to your store settings. After you select the store settings click on the services ta … View

How do I change the sales tax rate?

To change your sales tax you want to log into the back office and then go to your store settings and then click on the taxes tab.    From this screen you can … View

My system asks me if I want to “print a guest check” every time I settle an order. Whats the difference between a guest check and a receipt? Can I disable this?

A guest check shows the price of the check for the customer, and the receipt will show the payment has been taken. You can disable this by going into back office and t … View

I’d like to setup a frequent customer program. How can I track and reward my customers?

First you must turn this feature on in the software, and to do this you want to navigate to Back Office and then to store settings. After in the store settings click o … View

What does the “compact database” button form the back office do?

Periodically (for example, every two weeks), use the Compact Database feature in the Back Office. Compacting the database shrinks it and re-claims its unused space. Th … View

I have more then one location. I want to be able to issue and redeem gift cards between all of our locations. Whats the easiest way to set this up?

First we would suggest purchasing and using the Aldelo Gift Card Server, if this option doesn’t meet your needs you will need to contact your credit card process … View

I get an error 3251 in aldelo how do i fix it.

This error refers to database corruption. Perform a backup first then Try using the compact database feature. Another option is to use the jet compact utility (advance … View

What does the error “ETM?” mean when I swipe a credit card?

This error is a connectivity issue, so you should check your internet connection first. Other factors that could cause this are ip address problems or if you renamed t … View

How do I use the “Global Menu Item Price Change” feature?

You would want to use this if you wanted to increase or decrease an entire menu or certain items prices by either a dollar abount or percentage.  Example would be … View

When I run the “audit tracking” report for voided items they show up twice? Is this normal?

No, these items should not be duplicated in this report. Contact Vanguard Systems for your POS Sales and Service 718-921-6159

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How do I use the “Global Menu Item Price Change” feature?

You would want to use this if you wanted to increase or decrease an entire menu or certain items prices by either a dollar amount or percentage.  Example would be … View

When I run the “audit tracking” report for voided items they show up twice? Is this normal?

No, these items should not be duplicated in this report. Contact Vanguard Systems for your POS Sales and Service 718-921-6159

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Can you organize the order or alphabetize sub level menu items?

Yes, you will want to go to your back office and go to store settings and select the products tab. You will then place a check next to the “Sort Menu Sub Items / … View

Can you organize the order or alphabetize sub level menu items?

Yes, you will want to go to your back office and go to store settings and select the Products Tab. You will then place a check next to the “Sort Menu Sub Items / … View

When a server using a “staff bank” closes out the staff bank, the closing report will ask for an amount of cash due from server. This amount, as I understand it, is the amount of cash sales, minus any gratuities. However, sometimes the gratuities are larger than the amount of cash sales, and the report states an amount that is owed to the server. My question is this – does the POS automatically subtract this amount owed to the server from the total cash on hand?

If you owe money to the server on their cashier out report, then whatever is in their pocket plus what you owe them is their tips for the day. If the server owes the r … View

Help! I’ve started getting an runtime error 5 every time I swipe a credit card! Aldelo will crash after showing me the error message. It doesn’t happen every time and it doesnt happen when I manually enter a credit card.

This can happen if you have track 3 enabled in the utility for the MSR reader. Only tracks 1 and 2 can be read in Aldelo. Contact Vanguard Systems for your POS Sales a … View

I’ve been open for a few years and I’d like to backup my database and start a new one with all the same menu items but none of the sales information- how can I do this? And how would I look at my old sales if I needed to get access to them again?

Before you do anything you will want to make a backup of your current database, and know the path to the file incase you need to access any of this information you wil … View

Can I take a credit card for delivery even if I don’t have the card to swipe in the system?

Yes you can,When you settle the order, you can click on the keyboard icon at the bottom of the screen and manually enter the credit card number there, then you only ne … View

Does Aldelo support kitchen displays?

Yes it does support Kitchen displays, however there is a separate piece of software that would need to be purchased. You can get a list of approved kitchen displays fr … View

When I add items to the guest check, my pole display only shows that item price and not the check total until I hit settle – is there a way to change this?

No, the software will not send the check total to the pole display until the check is in a settled state. Contact Vanguard Systems for your POS Sales and Service 718-9 … View

When I swipe a credit card the system enters the characters slowly one by one into the credit card field – is there a way to make this go faster?

This sounds like the system for some reason is running slowly, or you could have a problem with the MSR Reader. Start by attempting to clean the MSR Reader. If that do … View

I am not getting e-mail notifications when I close my batch from inside of Aldelo but I do get them when the batch auto settles through EDC. Is this normal?

Yes this is normal the e-mail notifications will only be sent when the auto batch experiences a seccussful batch or a failed batch. Contact Vanguard Systems for your P … View

I have an older version of Aldelo. Everytime I restart my back office computer, a program called Aldelo Polling Client opens up. What is the function of that program?

Aldelo Polling Client was a piece of the software that was put in for an enterprise solution, this software would pull the sales from each location and automatically s … View

Can I apply more then 1 coupon to an order?

In Aldelo you can apply one discount to an entire order, and another coupon to each individual item. These have to be different coupons that have been applied to the i … View

I get this error message when I open Aldelo after turning my computer on or rebooting it “This POS software requires Aldelo EDC version 6.2 or later. This message will appear if older version of EDC in use or if network communication with EDC server is not able to be attained.”I have Aldelo EDC 6.2 – why am I getting this error message?

A good place to start on a software error would be to go into your control panel into windows and go to your add/remove programs option. Select the Aldelo EDC and choo … View

Why does my scale shows one weight but when I ring up certain weighted items the weight on the POS is less and it only happens on certain items, not all of them – most of my items show the proper weight.

You most likely have an auto tare weight set up for these specific menu items so if your weighing a weighted item that goes into a cup for instance depending on the st … View

My credit card company sent a letter about PCI compliancy and POS software. Is my version of Aldelo PCI compliant?

The Aldelo EDC is PCI compliant, it isn’t Aldelo For Restaurants that has to be PCI compliant it is whatever software that you use to actually process your credi … View

Can I get caller ID information from my phone into Aldelo for my restaurants delivery orders?

Yes as long as the caller ID works with Hyper Terminal a windows feature, then it should work with the aldelo software as well. Many modems have integrated Caller ID f … View

Can you restrict discounts to either item or order? How can I tell how discounts are being applied? I think my employees are discounting an entire order rather then individual items.

When you select discounts you will next be prompted to select either “Discount Order” or “Discount Item” you can’t disable either of thes … View

Can you print duplicate kitchen tickets? I’d like the kitchen to have two copies of each ticket. I know you can use duplicate paper but is there a way in the software that this can be setup?

Yes the best way to print duplicate Kitchen tickets would to set up Kitchen printer 2 but with the same printer as Kitchen 1 and then you would have to go into each me … View

is there a way to automatically send a VOIDED Kitchen Chit without having to answer the question whether or not you want to send the Chit?

No, you will always be asked to send these chits to the kitchen. Contact Vanguard Systems for your POS Sales and Service 718-921-6159

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Aldelo can only split up to maximum of 8 tickets. I need to split a ticket into 10. How do we settle this kind of ticket? Thanks.

You can work around the eight way split limit by splitting the original check into two checks and then splitting those two checks up to eight times each.    Contact … View

Why can’t I see the Windows taskbar when Aldelo is running?

You can’t see this because the windows task bar is set to auto-hide. Follow these steps in order to fix this problem. Go to start and select the control panel op … View

How do I void a gift card or certificate? I’m only using the local gift certificate feature in Aldelo and not processing my gift cards through my credit card processor.

To void a gift card or gift certificate, you will want to go to the back office. Click on the “Activities” menu at the top and then select “Customer … View

What are the daily closing reminders?

You can enter up to 6 different reminders to appear everyday when the closing report is run. As you complete each task or reminder, click the button to mark it as comp … View

I’m considering Aldelo for my restaurant but some of the things that I sell are barcoded – I’d like to do coupons with barcodes too. Can I use a scanner and set it up with Aldelo?

Yes you can use barcoded items as well as bar coded coupons with Aldelo. Also yes you can use a scanner to scan bar codes with Aldelo.

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I’m considering Aldelo for my restaurant but some of the things that I sell are barcoded – I’d like to do coupons with barcodes too. Can I use a scanner and set it up with Aldelo?

To view all trasactions in your current batch, you will first need to log into your EDC. After logging into the EDC select the tab at the top of the page labeled ̶ … View

I just tried to settle my batch and got a message “INV/STL” – did my batch settle?

If you get the error message “INV/STL” this means that there was nothing in your batch to settle. Most likely your EDC wasn’t running and when you st … View

The cash drawer opens every time I complete a credit card transaction – can I disable this?

No, the cash drawer is triggered by the printer so when you swipe the credit card and the receipt prints for the customer then the cash drawer will open. Contact Vangu … View

In my station settings there is a setting for “Pole Display”? What is a pole display?

Your Pole Display is your customer display that will either be integrated on the back side of the monitor or on a pole for the customer to read the amount being charge … View

Can I take EBT payment in Aldelo?

Yes, as long as your credit card processor accepts this form of payment. Contact Vanguard Systems for your POS Sales and Service 718-921-6159

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I want to pass the costs of processing credit cards onto my customers. How would I create a surcharge for credit card sales only?

In order to do this you would have to setup a surcharge in the system, and you do this by going to back office, then highlight the setup at the top of the screen selec … View

Can I edit multiple menu items at a time? I need to change the modifiers for a group of items.

If you are using the same modifier template for certain items when you change the modifier template it will change for every item it is assigned too.      Contact … View

Where do I go to see all the credit card transactions in my current credit card batch?

To view all trasactions in your current batch, you will first need to log into your EDC. After logging into the EDC select the tab at the top of the page labeled ̶ … View

What are the daily closing reminders?

You can enter up to 6 different reminders to appear everyday when the closing report is run. As you complete each task or reminder, click the button to mark it as comp … View

I’m considering Aldelo for my restaurant but some of the things that I sell are barcoded – I’d like to do coupons with barcodes too. Can I use a scanner and set it up with Aldelo?

Yes you can use bar coded items as well as bar coded coupons with Aldelo. Also yes you can use a scanner to scan bar codes with Aldelo. Contact Vanguard Systems for yo … View

Can I manually enter a credit card number to settle a order in Aldelo?

Yes you can do this, just go to your settle screen select the credit card type and enter the information in the bold fields. If you don’t have a keyboard you can … View

How do I setup EDC e-mail notifications to alert me when my batch auto settles?

To send notifications, you must have an SMTP account. The information necessary to setup this account must be obtained from your Internet Service Provider (ISP). If yo … View

How can I see which of my employees are still clocked in?

In Aldelo you want to click on your operations tab from the main POS screen and then go to other tools.  Contact Vanguard Systems for your POS Sales and Service 718-9 … View

What is the maximum number of items I can fit on a menu in Aldelo?

In the Aldelo you can have 921600 items consisting of 36 groups, 32 top level items in each group, and then 800 sub level items under each of the 32 top level items. T … View

I don’t have a high speed internet connection. Can I still process credit cards by dial up modem? What are my other options?

No, Aldelo requires you to have a network card either 10 or 100 base  Contact Vanguard Systems for your POS Sales and Service 718-921-6159

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Can I use a keyboard with a built in credit card reader or does it have to be connected to the computer?

Aldelo doesn’t certify every keyboard manufacturer with built in MSR readers. Most will work and some don’t it is more of a trial and error to find the rig … View

Does Aldelo work with Windows 7?

Yes Contact Vanguard Systems for your POS Sales and Service 718-921-6159

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A lot of businesses in my area are starting to use wireless handheld POS – can Aldelo do that?

Yes there are wireless handheld solutions from Aldelo, Using the Aldelo wireless link a small handheld unit can be used to speed up orders by taking the order at the t … View

Why can’t I see the Windows taskbar when Aldelo is running?

The task bar is set to auto hide, either click or use the touchscreen at the bottom of the screen, the taskbar will pop up. Contact Vanguard Systems for your POS Sales … View

Does Aldelo support spanish?

Yes, under employee settings, choose language.

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What is the purpose of the pay out feature on the main screen?

This feature would most commonly be used if you had to send an employee out for something. When they come back with a receipt you give them money out of the drawer and … View

I’m switching POS software. My old software allows me to export a list of gift cards and gift certificates, can I import them into Aldelo?

You can only import items that have been exported from another version of Aldelo. So if your old POS software isn’t Aldelo then no you cannot import items and yo … View

What is Aldelo Financial Integrator?

Aldelo Financial Integrator helps managers save time and prevent mistakes by providing fully integrated accounting data transfer from Aldelo For Restaurants into Quick … View

HP Printers Print Test Pages But Not Subsequent Documents And Jobs Stuck In Print Queue In Windows 10

Step 1: Confirm all Windows updates are installed Part of the Windows 10 upgrade process includes installing important software updates to support full functionality o … View

How To Backup Aldelo

Step 1: Compact The Database Ensure ALL stations with exception to the server computer are COMPLETELY SHUT DOWN Open Aldelo on the Server Computer Enter the back offic … View

Setting Up Aldelo EDC

To perform credit card processing with Aldelo for Restaurants, Aldelo provides the EDC Server. This is a stand-alone application that can integrate with Aldelo for Res … View

Im on an old version of Aldelo Pro, How do I Upgrade?

I’m on an old version of Aldelo Pro, How do I Upgrade? In order to upgrade Aldelo you would either want to purchase the new license from us. Please call us at 71 … View

I have a Zebra label printer left over from my old POS system can I use this with Aldelo? I want to have labels for take out items and delivery.

Yes, If it is a zebra lp2844 you should have no problem.

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Can Aldelo fire a cash drawer without it being connected to a receipt printer?

Yes you can use a serial connected cash drawer, but it will need to be configured within the software it won’t just be a plug and play type of device.

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I process my gift cards through my credit card processor using Aldelo EDC – is there a quick way to check if EDC gift cards are enabled from the POS?

When you select the gift certificate button from the main POS screen you will see EDC GIFT displayed in red in the upper right hand corner.

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My system keeps popping up asking me to re-enter my access code – can this be turned off? I already put my password in so why does it keep asking me?

This is a security setting within the Aldelo software. The timing feature can be changed to set up the access code prompt from 0-60 seconds: Goto Backoffice Station se … View

How do I create a delivery charge? I found a section in store setting > services > delivery and found an option to automatically add delivery surcharge but it doesn’t do anything.

To do this you would first have to create the surcharge within the Aldelo software. Goto the backoffice Select Setup at the top of the screen General settings Select s … View

We use tents, Is there a way we can add a number to the receipt or limit the order numbers?

There is a ticket number that will reset, but this only resets when the day ends. What you can do is click on customer in the order entry screen, and a keyboard will c … View

How do you setup combos in Aldelo? For example, sandwhich, chips and a drink?

First step will be to assign Discount group numbers to your menu items in the Aldelo software, you do this buy going into the item setup of each item and accessing pag … View

What is the default password for the demo database?

The default password for the Aldelo demo database is: 1

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Every evening we have limited specials and would like to be able to track them as they are sold so that they do not get oversold once we run out. How do you set something like that up or can it even be done?

No, this is not possible with the Aldelo software.

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What is the problem when i open aldelo for restaurant has “PATH NOT READY”?

Usually that means the network is down or there is a problem with the sever computer.

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I have an older version of Aldelo. Everytime I restart my back office computer, a program called Aldelo Polling Client opens up. What is the function of that program?

Aldelo polling client is a multi store reporting program that sends store reports once a day to a corporate computer for review.

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I stopped having EDC settle my batches automatically and setup a register in AFR to settle but I’m not getting email notications anymore when the batch settles – am i missing a setting?

You will only get the e-mail notifications if you are using your EDC to auto settle the batch, if you are using the AFR to settle the batch you will not receive any no … View

I get this error message when I open Aldelo after turning my computer on or rebooting it “This POS software requires Aldelo EDC version 6.2 or later. This message will appear if older version of EDC in use or if network communication with EDC server is not able to be attained.”I have Aldelo EDC 6.2 – why am I getting this error message?

This usually happens if the software detects an older version of the EDC that may have been previously installed. If your Aldelo software has been upgraded, the messag … View

I would like to use a pin pad for debit transactions at my restaurant. Is there a way to get this setup in Aldelo? Do I need to speak with my CC processor?

Yes this can be done in Aldelo you would have to first contact your processor to make sure you are setup to take debt cards, and then you would have to obtain an encry … View

Is there a way to compact the EDC database?

No, you cannot compact the EDC database. If your database is getting very large you can export some of your settings delete the database once you verify your current b … View

I am not getting e-mail notifications when I close my batch from inside of Aldelo but I do get them when the batch auto settles through EDC. Is this normal?

Yes, this is normal you will only receive the email notifications if the EDC settles the batch. If you settle the batch using the AFR service you will not receive any … View

What are the requirements for the Aldelo EDC password? I’ve forgotten my password and am trying to guess.

Password requirements for aldelo edc are that it must contain a number, letter, and a special character.if you forget your password click on “forgot passwordR … View

How do I check the balance on a gift card?

To check the balance on a Gift Card – swipe the gift card on the main POS screen and it will display the remaining balance of that card.

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Aldelo Error: To many licenses used or backup states a station is logged in

Upon launching Aldelo, you receive an error stating there are more computers connected to the database than are licensed or if you try to perform a backup it states a … View

Aldelo – Purging transactions for specific time period

If you Aldelo database is very large and slowing down even after compacting or you want to purge transactions for a given period, you can use the following procedure t … View

Aldelo Error: Path Not Ready

The selected Aldelo database is not accessible.  The most likely reason is that the database is on another computer on the network, and the client computer cannot acc … View

Compacting Aldelo database when Aldelo will not start

If you have an error in the Aldelo database or the database is very large and Aldelo will not start, you can still compact the database and try to fix the error. Exit … View

Fixing Aldelo error “No Valid Database” and starting Aldelo with no database attached

Fixing the error –“No Valid Database Message Fix”  or to Start Aldelo POS with No Database By starting Aldelo POS with no database attached, you hav … View

Outbound Messages Get Stuck In the Outbox

Ever tried to send an email and you notice it gets stuck in the outbox in microsoft outlook? When this happens outlook begins sending the message, and fails due to a n … View

Using Webmail

Web Mail is a browser-based email client. Outlook Web Access lets you access your Hosted Microsoft Exchange Server mailbox from any remote location. While web mail wor … View

Accessing Web Mail

Video Steps To access web mail, enter the following address into the address bar of your web browser: http://mail.[yourdomain.com], where “yourdomain.com” … View

Webmail Main Interface

The Webmail Main Interface: Folder View: Contains items such as Inbox, Drafts, Sent Items, and Deleted Items. Mail: Displays New Messages Calendar: Displays The Calend … View

Main Toolbar in New Message Window In Webmail

The Main Toolbar: Reply: Send a response to the sender of the current message. Reply All: Send a copy of the response to all recipients on the current message. Forward … View

Creating New Messages In Webmail

Video Procedure: Click The New Button. Enter the recipient’s email address and a subject for the message. Compose the message to be sent. Click the send button. … View

Replying To Messages In Webmail

Video Procedure: Double click on the message to be replied to. Click the reply to button. Compose a response to the message Click Send. Previous Post Next Post

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Moving Messages In Webmail

Video Procedure: Select the message by clicking on it once. Click the move button. Select the folder you would like the message moved to.Item3. The message will then m … View

Deleting Messages In Webmail

Video Procedure: Select the message by clicking on it once. Click the delete button. Confirm you want to delete the message by clicking yes. The message is deleted. Pr … View

Filtering Messages In Webmail

Filtering Messages: Messages can be filterd based on several pre-defined conditions: Sent To Me CC’d To Me Unread Category From Flagged High Importance (Priority … View

Options Tab & Calendar Views In Webmail

Using the Options Tab and Changing Calendar Views: Set Automatic Replies (Out Of Office Message) Video Procedure: Click options and then select “Set Automatic Re … View

Adding A POP 3 Account To Your Android Device

Video Steps Open the Email App and select Add Account. Enter your email address and click next When prompted, select pop3 When prompted, enter your password and click … View

The Terminal Server Security Layer Detected An Error In The Protocol Stream

 Error:  “The Terminal Server security layer detected an error in the protocol stream and has disconnected the client. Client IP:” and “The RDP protocol co … View

Aldelo Date & Time Will Not Change

At times you won’t be able to change the Date and Time while both Aldelo and SQL are running. This is a built-in security feature to prevent theft from staff. To cha … View

Quickbooks Cannot reconcile accounts or create, print, or email .pdf files

There are several primary solutions for this problem, and each contains secondary sub-solutions. The first solution may solve your problem, or you may need to try seve … View

Changing Your Outlook Password In Webmail

Video Steps Open Your Web Browser and go to https://vcsowa.vcsny.com. Log in with your current username and password. Go to Options > and then select Change Your Pa … View

Compact Your Aldelo POS Database

It is extremely important to back up your system’s database frequently. Too many businesses wait until it’s too late to make sure that their database is sa … View

Download & Install Parallels Remote Application Server Client

For connecting to your ShowMyOffice Virtual Office – Windows 32 Bit & 64 Bit Installers: Instructions Prerequisite: Depending on your operating system versio … View

Accessing Webmail

How to Access Your Webmail In your Internet browser, type the webmail url into the address bar: mail.[yourcompanyname].com. You can also use the alternate link https:/ … View

POP3 Setup for All Versions of Microsoft Outlook

Your desktop installation of Outlook can be configured to read your messages using POP3. We support all of the major releases of Microsoft Outlook, which includes Outl … View

Adding An Exchange Activesync Account To Android Devices

Steps for adding an Exchange ActiveSync Account on Android 4.0 (or higher): Video Steps 1. From the Home screen, touch Applications > Settings > Accounts and Syn … View

Configure an Email Account in Eudora

This tutorial will teach you how to set up an email account in the desktop email program Eudora, so that you will be able to send and receive emails. Begin by opening … View

Configure an Email Account in Thunderbird

This is a tutorial to assist you in configuring an email account in the program Thunderbird. Start by opening Mozilla Thunderbird, and finding the menu at the top of t … View

Configure an Email Account in Windows (Vista / 7 Mail)

This tutorial is going to show you how to set up your email account(s) in Windows Vista Mail so you will be able to send and receive emails without going into webmail. … View

Configure Mail for Mac OS X.3

How to Set Up Mail for Mac OS X.3 Open Mail. Once you’ve opened Mail, click on the menu labeled “Mail,” and select “Preferences.” Make su … View

Manually Add Exchange Account For All Versions of Microsoft Outlook

Steps for configuring Outlook 2010 / 2013: 1. Open Microsoft Outlook 2. If the Microsoft Outlook 2010 Startup window comes up, click Next to continue. 3. You are than … View

Automatically Add Exchange Account For All Versions of Microsoft Outlook

Steps for configuring Outlook 2010 / 2013: 1. Open Microsoft Outlook 2. Enter your Full Name and Email Address on the lines provided, click Next 3. If the Microsoft Ou … View

Adding An Exchange Activesync Account To iOS Devices

Video Steps Follow these steps to setup your Exchange ActiveSync account your iOS device: 1. Tap Settings > Mail > Contacts > Calendars > Add Account > … View

Creating a Bare Metal Backup Using Windows Backup

Onguard Remote Backup allows you to create a windows system image of your computer in addition to backing up your data. This system image can be used to restore your c … View

Creating a Bare Metal Backup Using Onguard Remote Backup

Onguard Remote Backup allows you to create a windows system image of your computer in addition to backing up your data. This system image can be used to restore your c … View

Restoring Your Computer from Windows Image Backup

Required Items for a System Restore In case you need to restore a computer that has been running Windows Disk Image backups, you will need three things: A copy of the … View

Backing up open files with Onguard

The Onguard Remote Backup software client can backup open files, and to do this utilizes Window’s Volume Shadow Copy Service, or VSS for short. In most cases, VS … View

Backing Up Microsoft SQL Server with Onguard Backup

Backing up Microsoft SQL databases for backup is straightforward. If you manually select the .MDF and .LDF database files, the Onguard backup client will automatically … View

Replacing a failed computer using Onguard Backup

Onguard Backup allows multiple computers to backup to the same account, and it allows each computer to restore data from any of the computers backed up to its account. … View

Local and Remote Backups in Onguard Backup

Onguard Backup allows you to control where you backup to, whether it’s to a local hard drive or our remote storage vault by going to the Backup->Settings tab. … View

Setting up Email Alerts in Onguard Remote Backup

The E-Mail tab allows you to configure the client to send you e-mails after each backup, as well as tell your backup host when you would like to be alerted if your cli … View

Managing Temporary Cache Space and Logs in Onguard Backup

You can modify where temporary files are created and where logs are stored (and for how long) on Backup->Settings tab: Similarly you can specify how many days of lo … View

Advanced Settings in Onguard Backup

There are some advanced settings you may wish to take advantage of on the Backup->Settings tab. Onguard Remote Backup compresses files before backing them up.  The … View

Monitoring Your Backups and Restores using Onguard Backup

The Monitor tab presents you with easy to visualize views of your backups and restores.

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Adding Your Outlook Data to Onguard Remote Backup
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Protecting Windows Server Disk Images with Onguard Remote Backup

The Windows Disk Images tab allows you to perform a full bare metal recovery of your computer. Bare metal backup saves your current system state at the time the backup … View

Support For Multiple Backup Sets in Onguard Remote Backup

A new feature in version “14.08.28.661” of the Onguard Remote Backup client is the ability to specify distinct backup sets for each backup day, in particul … View

Retention and Versions in Onguard Remote Backup

The meaning of these settings is as follows. At the end of a backup, a file retention rollup process takes place where the client determines what old versions of files … View

Differential, Incremental, and Full Backup in Onguard Remote Backup

Onguard Remote Backup uses delta-block differential methods to perform backups. At backup time the client’s selections are processed and the file system modify t … View

Protecting Network Shares and Mapped Drives with Onguard Backup

Both Onguard Remote Backup clients and servers use a Microsoft Windows “service” to do the actual work.  The Microsoft Windows user the service “run … View

Adding Your Outlook Data To Onguard Backup

These instructions will allow you to locate your Outlook Data File and set your OnGuard Remote Backup to perform a backup of your emails. Your contacts, messages, cale … View

Backing up Quickbooks Using Onguard Backup

Previously we discussed how to create backup files in Quickbooks (review previous post: creating backups in Intuit Quickbooks. The next step is adding those backup fil … View

How to Backup Quickbooks Company Files

Performing a backup of your Quickbooks data Your quickbooks data is stored in a file with a QBW extension. Usually its appears like: {companyname}.QBW Its not advisabl … View

How to properly back up Microsoft Outlook

Performing a backup of your Microsoft Outlook data The following walk through will guide you through the steps of backing up your Outlook data. Your contacts, messages … View

Using Onguard Remote Backup
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OnGuard Spam Filtering

Onguard Spam Filtering puts you in control of your mail. Block spammers, allow trusted emails to be delivered, protect against mail viruses and unwanted messages. Mana … View

Remote Support with Vanguard Systems

We love to serve our customers as fast as it is possible. Here at Vanguard Systems we have developed great ways to help you promptly.  Our Remote Support link on this … View

What you need to know about DocuChest

DocuChest brings all of your photos, documents, even music anywhere you are. Any file saved to your DocuChest will automatically be accessible from any computer, iPhon … View

For our users: How to protect yourself against SPAM

Vanguard Systems Spam control panel puts you in control of your mail. Block spammers, allow trusted emails to be delivered, protect against mail viruses and unwanted m … View